Privacy Policy

Last Updated: February 28, 2024 | Effective: February 28, 2024

We at Rundown Creator, Inc. care deeply about privacy and transparency.

When you visit our website, use our product, or contact us, we may collect information about you. This page is meant to tell you specifically what information we collect, how we use it, what data we share, etc.

What Information We Collect

When you visit our website, we may collect information about your activity on our site ("Access Logs" and "Web Analytics"), including:

The pages you visit and the files you download
The date/time of each request
Your IP address
Device information
- Type
- Operating system
- Browser
Referrer
Country, region, city

When you use our product, we may collect additional information about you and your team, including:

Billing information
- Organization name
- Account holder(s) contact information
  - Name
  - Email address
- Invoices
- Payment receipts
- Credit card information
- Account notes
User information
- Usernames
- Password hashes
- Names
- Email addresses
Rundowns
Scripts
Chat messages
File lists, with metadata, from user-specified directories on devices where our plugin is installed
Detailed user activity logs ("User Activity Logs")
Etc

When you contact us, we may collect additional information like:

Your name
The name of your organization
Your phone number
Your email address
The content of your message
Etc

How We Use the Data You Provide

We use the data you provide to:

Provide you with web-based rundown software
Monitor site usage, performance, and gather statistics
Provide you with the best customer service possible
Troubleshoot issues
Handle billing and payment processing
Communicate with you

What Data We Share

We do not share, rent, or sell your data to third-parties, except under the following circumstances:

We may share relevant portions of User Activity Logs or Access Logs containing your personal information with the account holders of your organization's Rundown Creator subscription if there is a valid reason, like suspicion of malicious or criminal activity
We may share your information with Google, LinkedIn, etc when looking you up using the name, organization name, email address, or phone number you provide
We may share your data with third-party providers (see the Third-Party Providers section below) when needed
We may share your data when given a court order, subpoena, or otherwise legally compelled to do so
We may share your data when a law enforcement agency makes a request that is urgent in nature and we believe it to be reasonable
We may share your data if our company is acquired through an asset sale, stock sale, etc, in which case the data sharing would be limited to the acquiring company and any parent company only

Third-Party Providers

The following is a list of third-party providers we use:

Linode - web hosting provider
Amazon AWS - web hosting provider
Plausible - Web Analytics provider
Stripe - credit card processor
Fastmail - email hosting provider
Mailgun - email delivery provider
OpenPhone - phone provider
Plivo - phone provider
Earth Class Mail - mail processing provider
VirtualPostMail - mail processing provider
Dropbox - storage provider

Data Security

While we will do everything we can with the resources available to keep your data safe, we cannot guarantee that there will never be some kind of a cybersecurity incident (data breach, etc). Any data you provide to us you provide at your own risk.

Data Deletion

Some of the data we collect can be deleted, some can only be anonymized, and some data can be neither deleted or anonymized. If you would like to request that we delete and anonymize the data we have collected, please contact us.

Jurisdiction

We are based in the United States, so all information you provide to us will be subject to US laws regardless of which country you submit it from.

Cookies

We only use essential, first-party cookies for things like remembering you're logged in. That's why there's no annoying cookie banner on our website. You're welcome.

Do Not Track

We do not support the Do Not Track (DNT) header.

Mailing Lists

All of our mailing lists require the user explicitly opt-in. We do not add people to mailing lists without their consent. That said, we may reach out to customers via email if there is something truly important we need to communicate.

Updates

We may update this Privacy Policy at any time. You can always find the latest version of it here on our website, and a changelog here. By continuing to use our website, you agree to the Privacy Policy in effect at the time. If you do not agree, please contact us to request we cancel your subscription and delete/anonymize what data we can.

Questions?

You may reach out to us at any time with questions or concerns about this Privacy Policy, but FYI, we are only able to answer questions submitted electronically.